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Return Policy

Return Policy

Length of return period Items can be returned within 30 days of purchase.
Who is responsible for the return shipping fee?

We will cover the return shipping fees if:

Your item has a manufacturing defect in its materials or workmanship. For example, torn wicker or misaligned screw holes. We will send you a prepaid shipping label after the photos are sent.
Your item has been damaged in transit. For example, glass is broken or wicker is damaged. We will send you a prepaid shipping label after the photos are sent.
You receive the wrong box(es) due to a warehouse error. We will send you a prepaid shipping label after photos are sent of the wrong boxes.
One or more boxes are lost in transit. We will send you a prepaid shipping label if you no longer want the item.

However, we still hope to work with you for a better solution instead of a return. Please don't hesitate to write an email to sumolulife@gmail.com

The customer will cover the return shipping fees if:

You don't like the product(s) after receiving the box(es).
You no longer need the product(s) but you have received the box(es).

You buy the product(s) by mistake but you have received the box(es).

Customer cost of return

The customer needs to pay the return shipping fee. The customer can choose FedEx or UPS to send the package back. Because of the difference in transportation costs in different regions, the customer has to deal with the transportation company.

Returns (if applicable)

To be eligible for a return,

  • Your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Please contact our customer service before you return the item to us.

Can I change the delivery address?

If the box(es) are still in the warehouse, we can change the delivery address for free. If the box(es) are still pending delivery by FedEx, we can change the delivery address but there is a $15 operating fee that must be paid by the customer. If the box(es) are in transit, we can change the delivery address but the customer needs to cover the $15 operating fee and the freight cost from the intercept address to the new delivery address. The exact fee will be calculated according to the distance from the intercept address to your new address.

What is the policy with canceling orders?

  1. If the box(es) are still in the warehouse, we can cancel the order for free.
  2. If the box(es) are pending delivery by FedEx, we will apply for interception and cancellation of the package, but we cannot guarantee success. If it fails, the customer can also refuse to accept it.
  3. If the box(es) are in transit, we can cancel the order but the customer needs to cover the $15 operating fee and the return freight cost from the warehouse to the intercept address.

When will I be refunded?

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.